Support

creative performance™

Register your machine

Updating your machine

Version 1435_6373 (2016-03-09)

Improvement in new update

  • Support added for two new metal hoops 240x150M and 100x100M
  • Improved ‘Thread Cutter’ calibration. This new functionality can be activated by a Service Tech to add a cutter calibration at each cut. If not activated by a service tech the cutter of the machine will work the same as it did before this update.
  • Start of basting changed (does not start in the absolute corner any longer), to improve bobbin thread pickup performance
  • Improved initial presser foot height when stitching in free motion
  • Monogram Stitches 0 and Q has been reworked for improved stitch quality
  • Changes to Quick help texts and information texts on all supported languages

For pc users

How to update with USB cable

  • Click on the link below to download the update file. You need a file compression utility to open the file (WinZip or similar).
  • Extract the .exe file to your desktop. Then double click on the .exe file from your desktop to start the Update Wizard. You may get Security Warnings. Click Run to continue.
  • The creative performance™ Update Wizard will start. Follow the instructions on screen.
  • When the update is complete your creative performance™ will automatically restart. Estimated time for the update is 8 minutes.

How to update with USB embroidery stick
(requires version 973-6275 or higher in the machine)

  • Click on the linked zip-file below to download the update file. You need a file compression utility to open the file (WinZip or similar).
  • Extract the .exe file to your desktop. Then double click on the .exe file from your desktop to start the Update Wizard. You may get Security Warnings. Click Run to continue.
  • The machine Update Wizard will start. Follow the instructions on screen and be sure to select "USB embroidery stick" as the update method.
  • When the USB embroidery stick is prepared the Update Wizard will tell you to move it to your machine, start the update and follow the instructions on the Interactive Screen.
  • When the update is complete your machine will automatically restart. Estimated time for the update is 13 minutes.


Download update release 1435_6373 (zip-file)


For MAC users

How to update with USB embroidery stick

  • Click on the link below to download the update file. You need a file compression utility to open the file (WinZip or similar).
  • Save the file in the root of the USB memory, not in any folder. Make sure no other update file (.clo file) is present in the root of the USB stick.
  • Insert the USB memory into your creative performance™.
  • Press and hold the Needle Up/Down and the Pattern Restart keys while switching on the machine. Hold the keys until you can read "Firmware Update Mode" on the Interactive Screen.
  • Follow the instructions on the Interactive Screen.
  • When the update is complete your creative performance™ will automatically restart. Estimated time for the update is 13 minutes.
     

Download update release 1435_6373 (zip-file) to keep personal files stored in the machine memory

Download update release 1435_6373 (zip-file) to also remove personal files stored in the machine memory

Complimentary software download (for PC computers)

PREMIER+™ 2 Free - Complimentary Machine Support - WINDOWS

For Windows® 10, Windows® 8, and Windows® 7 (English, French, German, and Italian)

  • This complimentary software allows you to open the PREMIER+™ 2 Embroidery module in Free mode. You can open embroidery stitch files, Flip, Rotate, Combine, ColorSort, change thread colors, print templates, and Export to other stitch formats.
  • There is no activation code or installation code used with PREMIER+™ 2 Free.
  • PREMIER+™ 2 QuickFont - Create font files (.VF3) for your embroidery machine from most TrueType® or OpenType® fonts on your computer.
  • PREMIER+™ 2 Explorer Plug-In - View embroideries as thumbnail images in Windows® Explorer. Search for and sort your embroideries with ease. Browse them in different sizes and print a worksheet. Convert your designs to other embroidery formats, add trim commands or change thread range.
  • For mySewnet™ connected machines such as the PFAFF® creative icon™, use the Send to mySewnet™ function.
  • For PFAFF® machines connected via USB cable, the Embroidery Machine Communication module is automatically installed. Use the Send Express function to send the design to the machine via USB cable.
  • For PFAFF® models that use a USB stick, use Export to export the design as .VP3 format and copy onto the USB stick.

5D™ Embroidery Machine Communication

For Windows® XP and Windows® Vista (English, French, German, Italian, and Dutch)

  • When installing, enter the installation code 9200 when prompted.
  • After installation, open the 5D™ Configure Wizard. Select your machine model under MyMachines and set the appropriate Send1 and Send2 settings. It is recommended to set the Embroidery Machine Communication module to start automatically when starting Windows.
  • For PFAFF® machines connected via USB cable or USB stick, use the Send1 or Send2 function to send the design to the machine you selected.
  • 5D™ Organizer – Find your designs and pictures easily. Browse them in different sizes and print a worksheet. Convert your designs to .VP3 format.
  • 5D™ QuickFont - Create font files (.VF3) for your embroidery machine from most TrueType® or OpenType® fonts on your computer.

Complimentary software download (for MAC computers)

For Mac OS X - El Capitan®, Sierra®, and High Sierra® (English only)

  • This complimentary software allows you to open the PREMIER+™ 2 Embroidery module in Free mode. You can open embroidery stitch files, Flip, Rotate, Combine, ColorSort, change thread colors, print templates, and Export to other stitch formats.
  • There is no activation code or installation code used with PREMIER+™ 2 Free.
  • PREMIER+™ 2 QuickFont - Create font files (.VF3) for your embroidery machine from most TrueType® or OpenType® fonts on your computer.
  • PREMIER+™ 2 Finder Plug-In - View embroideries as thumbnail images in the Finder. Search for and sort your embroideries with ease. Browse them in different sizes and print a worksheet. Convert your designs to other embroidery formats, add trim commands, or change thread range.
  • For mySewnet™ connected machines such as the PFAFF® creative icon™, use the Send to mySewnet™ function.
  • For PFAFF® machines connected via USB cable, run the PREMIER+™ 2 Machine utility, then use the Send Express function to send the design to the machine via USB cable.
  • For PFAFF® models that use a USB stick, use Export to export the design as .VP3 format and copy onto the USB stick.

Documents & charts