Returns Policy
Not happy with your new purchase from PFAFF.com? Not a problem.

• Request your return within 10 days from the date of delivery for a product refund or exchange.
• Products must be postmarked within this time period, in new condition, and returned in the original packaging.
• You will be emailed a prepaid shipping label so the return shipping is absolutely free.
• Your return will be processed once it arrives back at our location. Original shipping fees will not be refunded.

How to Make a Return

Step 1 Please click here to complete your Return Request.

Step 2 You will receive an email from our support team confirming your return authorization. You will also receive an email containing a UPS shipping label. Please be sure to check spam and junk folders as this will be an automated email from a UPS account. This return label will expire in 7 days.

Step 3 Print the label, adhere it to the package, and drop it off at a UPS drop-off location.

Step 4 Once we receive your items, processing of the return will begin and may take several weeks. Refunds will be credited back to your order's original form of payment and exclude any shipping fees charged.