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+1 (877) 746-4375 (toll free assistance) pfaff@pfaffusa.com
+1 (615) 280-3510software@pfaff.com
For machine software updates visit the machine detail page for your machine.
Frequently Asked Questions
Where do I find the updates for my machine?
On the PFAFF® website, select “Support & Updates” from the main navigation. Choose your machine from the drop down list.
What is the purpose of the PFAFF® Original IDT™ system?
The PFAFF® Original IDT™ system works with the feed dogs of the machine to feed fabric from both the top and the bottom at the same time; guaranteeing the optimal feed you expect on all kinds of fabric. Click here and learn more!
How do I know which letter code/category of machine accessories will work with my machine?
We've made it easy! Just visit the Accessories Page and select your machine from the "works with" drop down list. Then the website will show you all the accessorries that will work with your machine.
OR the machine letter codes for accessories can be found in the online accessory catalog, which can be accessed at the bottom of the Accessories Page. Find the letter code (A-K) that represents your machine from the list and use it to ensure you are selecting the correct bobbins for your machine.
Where can I download complimentary software for my embroidery machine?
On the PFAFF® website, select “Machine Manuals & Updates” from the main navigation. Choose your machine from the drop down list. Then select the "Downloads" tab.
How do I correct thread nesting on the backside of my fabric?
This is usually a sign that the upper thread tension path has not been threaded correctly. It is recommended that you rethread the upper tension of the machine.
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